Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time: Shipping times vary depending on your location. Since we ship from Europe, please note that shipping times may be longer than average. Once your order is processed and shipped, you can expect your delivery within 14 to 20 business days. This timeframe is an estimate and actual delivery times may vary due to factors beyond our control, such as postal delays or customs processing times for international shipments.

Shipping Costs: We have a standard shipping cost of $9 for all orders. However, we offer free shipping on orders that meet certain quantity thresholds. The qualifying purchase quantity for free shipping will be displayed at checkout. Shipping costs are determined by the weight and dimensions of your order, as well as the shipping destination.

International Shipping: We offer international shipping to a number of countries. International shipping times can vary significantly due to customs processing times and international shipping routes. Please be aware that international orders may be subject to additional import duties and taxes, which are the responsibility of the customer.

Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through our carrier’s tracking portal. If you do not receive a tracking number within 5 days of placing your order, please contact our customer service team for assistance.

Shipping Delays: While we strive to ensure timely delivery, there may be occasions when delivery is delayed due to unforeseen circumstances such as natural disasters, inclement weather, or postal service disruptions. In such cases, we will do our best to keep you informed and work with the carrier to resolve the issue as quickly as possible. For any issues with delays in your shipment, please contact us at achat@dcpmonaco.com.

Contact Us: If you have any questions or concerns about your order, please do not hesitate to contact our customer service team at achat@dcpmonaco.com. We will reply as quickly as possible.